Privacy Policy

1. Introduction

Clear Point Senior Advisors ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal identifiers: name, phone number, email address, ZIP code, and — in the Smart Medicare Review — your date of birth, used only to understand your Medicare enrollment timing
• Medicare-related information: current coverage, medications, doctors
• Usage data: pages visited, time spent, clicks, form interactions
• Device data: IP address, browser type, operating system
• Marketing data: UTM parameters, referral sources

3. How We Use Your Information

• To provide Medicare guidance and plan comparisons
• To communicate with you by phone, SMS, or email
• To process enrollment applications with insurance carriers
• To send appointment reminders and follow-up communications
• To comply with legal and regulatory requirements
• To improve our website and services

4. TCPA Consent & SMS Communications

By providing your phone number and checking the consent box on our forms, you expressly consent to receive marketing calls and text messages from Clear Point Senior Advisors at the number you provided. These calls may be made using an automatic telephone dialing system. Message and data rates may apply. You are not required to consent as a condition of purchasing any goods or services. You may revoke your consent at any time by replying STOP to any text message or by calling us at 1-855-720-8555.

5. Who We Share Information With

We do not sell your personal information. We may share your information with: (a) insurance carriers when you choose to enroll in a plan; (b) service providers who assist us in operating our website and delivering services — this includes our customer relationship system (GoHighLevel), our website host (Vercel), and the artificial-intelligence providers that generate the replies of our online assistants Clara and Zara and summarize lead notes for our advisors (currently OpenAI and Anthropic; your chat messages are screened for Social Security, Medicare and account numbers before they are sent, and these providers are not permitted to use your information to train their models); (c) legal or regulatory authorities when required by law. Calls with our phone assistants (Emely and Sofía) and with our advisors may be recorded for quality and compliance purposes, and you will be told at the start of the call. All third parties are contractually bound to protect your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or regulatory requirements. For TCPA compliance, we retain consent records for at least 10 years.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Revoke TCPA consent at any time

To exercise these rights, contact us at info@clearpointsenioradvisors.com or call 1-855-720-8555.

8. Security

We use industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

We handle health-related information using administrative, technical, and physical safeguards designed to support HIPAA-aligned privacy and security practices where applicable. We do not make certification claims beyond these practices.

9. Cookies & Analytics

We use a small amount of local browser storage for essential site functions: your language preference, your cookie choice, and the chat assistants (Clara and Zara). These are necessary for the site to work and do not track you across other websites.

Google Analytics runs ONLY if you choose "Accept all" in our cookie banner. If you choose "Essentials only" — or make no choice — no analytics script loads and no analytics cookies are set. We do not use advertising pixels (no Meta/Facebook Pixel) and we never send personal or health information to analytics.

You can change your mind at any time. Use the button below to erase your cookie choice and any analytics cookies; the banner will appear again so you can choose fresh.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:
Clear Point Senior Advisors
Email: info@clearpointsenioradvisors.com
Phone: 1-855-720-8555
TTY: 711